![]() ![]() But also muster enough humility to be interested in any facts or logic that might improve your conclusion. Think through your position enough to have confidence that it has merit. Explain out the logic you used to arrive where you did. Share the facts and premises that led you to your conclusion. The premise of Crucial Conversations is that success in life often hinges on our ability to hold and facilitate dialogue when it matters most. Also, gather the facts about the situation and don’t by sharing your conclusion. Turn the other person from a villain to a human. The book explains how to start with the heart, stay in dialogue, make it safe, agree a mutual purpose, separate facts from story, agree a clear action plan and more. Ask yourself: What do I really want for me? For the other person? For the relationship? For other stakeholders? Then, recognize and challenge the stories you tell yourself. A book summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Swizler, based on 25 years of research with 20,000 people. There are several things you can do to prepare for any type of tricky conversation, whether it’s delivering tough feedback or negotiating a new role. In other words, when stakes are high, opinions vary, and emotions start to run strong, which transforms casual conversations into crucial. ![]() The book gives three characteristics of crucial conversations: high stakes, opposing opinions, and strong emotions. But the primary predictor of success in a crucial conversation has less to do with how you use your mouth, and much more to do with what you do before you open it. mastering crucial conversations First, we need to figure out what a crucial conversation is. Like Carrie, I was a fan of the two levers metaphor. At least they acknowledged that there’s no way we can remember to do all of these things all the time. Chapter 4 introduces the concept of safety in crucial conversations. And we all crave tactical advice about how to handle them, what to say, and what not to. I was glad to find that the strategies were over and it was time to look at real dialogue using these skills. Difficult conversations are, well, difficult.
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